Arlington (817) 635-3300
Dallas (972) 233-6871
Plano (469) 429-1200
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Our Policies
Internet Policy
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Freed's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Freed's will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Freed's Return Policy.



Return / Refund Policy
Returns must be made within 3 days, subject to a 10% pick up and restocking fee (delivery and transfer fees may not be refunded after the service has been rendered). Returned merchandise must be in original, new condition. Credit card payments will be refunded back to the original card used. Payments made by cash or check will be refunded by check. No cash refunds will be made. Once your merchandise has been returned, please allow up to 14 days for the processing of your refund. All refunds are issued from Freed's corporate office.



Service Policy
Freed's includes a one year warranty on every current item we sell. Freed's will adhere to all manufacturer's extended warranties.

Any damage or defect must be reported at the time of delivery in order to receive an exchange on that item. Damages or defects reported at a later date will be serviced only.

Freed's reserves the right to:
Inspect the damaged merchandise in your home.
Service in your home, at our warehouse or at the factory.
Repair or replace at the discretion of our Service Department.




Delivery Policy
Freed's only delivers within the state of Texas. The delivery charge is a flat fee of $99.95 for all deliveries within a 50 mile radius of Freed's warehouse. Further deliveries are subject to a higher delivery charge.

All merchandise must be paid for or have financing arranged prior to delivery. Our delivery teams are not able to collect C.O.D. payments.

We can schedule a delivery date, but we can't promise a delivery time.

Your delivery team will call you the morning of your scheduled delivery to give you a 3-hour delivery time frame.

Please have your room cleared before our delivery team arrives. Our drivers are not permitted to move any existing furniture in your home.

Your delivery team will assemble and set-up your new furniture in your home; however, our drivers are not permitted to hang any items on your walls.

Occasionally our drivers may determine that the merchandise you have chosen will not fit without the possible risk of damage to either the furniture or your home. Should you wish for them to proceed with the delivery, although they will use extreme care, you will be asked to sign a waiver releasing Freed's and our delivery personnel from any damage that may occur as a result of these difficult deliveries.

Please carefully inspect each item that is delivered to your home. Your delivery team will ask you to complete a short survey to let us know how satisfied you were with the delivery of your new furniture. Your comments are very important to us.

Should you find any item to be unsatisfactory, we will be happy to schedule an appointment for our service technician to service that item in your home, or you may choose to send returnable items back on our truck and schedule a day for us to deliver a replacement. Our company policy will not allow us to leave merchandise in your home wile you are waiting for a replacement.

We request a 48-hour notice on any delivery status change (i.e. new address, different delivery date, addition or deletion of items, etc.) Once a delivery has been made, delivery charges are non-refundable.




Layaway Policy
Layaways offered in-store only. Layaways require a 25% non-refundable deposit. Balances must be paid in 3 equal monthly installments. Any merchandise held for a period of 30 days or longer shall be considered as a layaway sale. Should the price of any item placed in layaway be reduced during the first 30 days, the reduced price will apply to the layaway sale. However, should the price of any item on layaway be reduced after that item has been in layaway for a period of 30 days, the original purchase price shall apply to the layaway sale. Should a price increase occur once an item has been placed on layaway, that increase will not apply to the item in layaway provided it is paid for in full within the 3-month layaway term. Merchandise will not be held beyond 6 months.



Clearance Merchandise
Clearance Merchandise, Merchandise sold from our Outlet and Merchandise sold out of our Tent Sales is sold "AS IS". No warranties or service are offered on Clearance Merchandise. All prices are "Cash & Carry". We will deliver Clearance Merchandise for a standard delivery charge; however, Clearance Merchandise may not be returned due to delivery damage.

All sales are FINAL. No Refunds. No Returns.
No Layaways. No Warranties. No Exchanges.
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